Refund policy

Horizon Bait Boats
Last updated: 5th August 2025

At Horizon Bait Boats, we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.

Returns

You have 14 calendar days from the date you receive your item to request a return.

To be eligible for a return:

  • The item must be unused, in the same condition that you received it, and in its original packaging.
  • You must have proof of purchase (e.g. your order number or receipt).

To start a return, contact our support team at info@horizonbaitboats.co.uk with your order number and reason for the return. We’ll guide you through the next steps and provide the return address.

Please note: You will be responsible for the cost of return shipping unless the item is defective or the return is due to an error on our part.

Refunds

Once we receive your returned item and inspect it, we’ll notify you of the outcome.

If approved, we’ll issue a full refund to your original payment method.

Refunds typically take 5–10 business days to appear, depending on your bank or payment provider.

In some cases, partial refunds may be granted:

  • If the item is not returned in its original condition
  • If the item is received after the 14-day return window, at our discretion

Damaged or Faulty Items

If your item arrives damaged or faulty, please contact us within 7 days of receiving it.

To process a claim, we’ll need:

  • A description of the fault
  • Clear photos or video showing the issue
  • Your order number or proof of purchase

We will either replace the item, send a replacement part, or issue a full refund depending on the nature of the fault and availability of stock.

Non-Returnable Items

We cannot accept returns for:

  • Gift cards
  • Ex-display or clearance items (unless faulty)

Exchanges

We only offer exchanges for items that are defective or damaged. If you would like to exchange a faulty product, contact us at info@horizonbaitboats.co.uk and we’ll arrange it as quickly as possible.

Cancellations

You may cancel your order any time before it has shipped for a full refund. If the item has already been dispatched, you will need to follow our return process.

How to Contact Us

If you have any questions or would like to initiate a return, please contact our team:

📧 Email: info@horizonbaitboats.co.uk
🌐 Website: www.horizonbaitboats.com